Shipping Policy

T hank you for choosing to shop with us at Naturally Wylde.

 

We want to ensure that your shopping experience is as pleasant as possible, which is why we have created this friendly Shipping Policy to provide you with all the information you need regarding shipping and delivery of your products.

 

Shipping Methods: We use Australia Post to ship your orders with tracking. When you check out, you'll be presented with the available shipping options to choose from. 

For your convenience we have listed both standard and express shipping prices here for you.

Standard post: $15.00 - flat rate

Express Post - $20.00 - flat rate

 

You can find Australia Posts  Domestic delivery times here

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Order Processing Time:  We know you're excited to receive your order, and we strive to process and prepare it for shipment within 2-3 business days from the date you place your order. It's important to note that this processing time doesn't include weekends or public holidays. During busy seasons or special promotions, order processing times may be slightly longer than usual. But don't worry, we'll always keep you informed by providing estimated processing times on our website or through email updates. If you have selected an item that is available for pre-order, it will be shipped to you within two weeks of ordering. 

  

Shipping Time: Shipping time refers to the estimated time it takes for your package to reach its destination after it has been shipped. The shipping time may vary depending on factors such as the shipping method you select, the destination address, and any customs clearance processes. While we provide estimated shipping times during checkout, please remember that these are just estimates and not guaranteed delivery dates.

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Tracking and Order Status: Once your order is on its way, we'll provide you with a tracking number and instructions on how to track your package. You can easily track the status of your order by visiting our website and entering the provided tracking number in the designated tracking section. Please keep in mind that tracking information may take a short period to become available after the package has been shipped.

 

Shipping Restrictions: We currently offer shipping to most countries around the world. However, there may be certain destinations where we are unable to deliver due to legal restrictions, customs regulations, or limitations imposed by our shipping carriers. If we are unable to ship to your location, don't worry – we'll let you know and provide a full refund for any affected orders.

 

Undeliverable Packages: If, for any reason, a package is undeliverable due to an incorrect or incomplete shipping address provided by you, refusal to accept the package, or failure to arrange for re-delivery or pickup within the carrier's specified timeframe, the package may be returned to us. If this happens, we'll reach out to you to confirm the correct shipping address and make arrangements for re-delivery. Please note that additional shipping charges may apply for re-shipment.

 

Damaged or Lost Packages: We take utmost care in packaging and handling your orders to ensure they arrive in perfect condition. However, in rare cases where a package is lost or arrives damaged, please don't hesitate to contact our friendly customer support team. We will work closely with the shipping carrier to initiate an investigation. If the package is confirmed lost, we'll arrange for a replacement or issue a refund as soon as possible. In the case of a damaged package, we may request photographic evidence or ask you to return the damaged items before providing a replacement or refund.

Changes to Shipping Policy: We want to keep you informed, which is why we reserve the right to modify or update this Shipping Policy at any time without prior notice. Any changes made will be effective immediately upon being posted on our website.

 

Contact Information: Should you have any questions or concerns regarding our Shipping Policy or need assistance with your order, please don't hesitate to reach out to us. Our dedicated team is here to help! Email us at naturallywylde@gmail.com

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By placing an order with us, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this friendly Shipping Policy.

 

Happy shopping and have a fantastic day!

 

The Naturally Wylde Team